At Intimetica, we strive to deliver quality self-care and wellness products. Please read our return and refund policy carefully before placing an order.
1. Return Eligibility
Due to the personal-care nature of our products, returns are generally not accepted once the package has been opened or the product has been used, for hygiene and safety reasons.
Returns may be considered if the product is received damaged, defective, incorrect, or significantly different from the product ordered.
2. Reporting Damaged or Incorrect Products
Please contact us within 48 hours of delivery if you receive a damaged, defective, or incorrect item. Share your order details along with clear photos or an unboxing video to help us review your request.
3. Refunds
Once your claim is reviewed and approved, we may offer a replacement or refund, depending on the circumstances. Approved refunds will be processed to the original payment method, where possible, within 5–10 business days. Actual credit time may vary depending on your bank or payment provider.
4. Non-Returnable Items
Products that have been used, damaged due to misuse, or returned without prior approval may not qualify for a return or refund, subject to applicable consumer protection laws.
5. Order Cancellation
Cancellation requests may be accepted before the order is shipped. Once an order has been dispatched, cancellation may no longer be possible. Please refer to our Cancellation Policy for further details.
6. Contact Us
For return, replacement, or refund assistance, please contact us:
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Email: ashishsingh53703@gmail.com
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Phone: +91 84488 72175
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Address: Rahul Garden, Behta Hajipur, Loni, Ghaziabad, Uttar Pradesh – 201102
Intimetica reserves the right to review each request individually, in accordance with applicable consumer protection laws.