Shipping Policy

At Intimetica, we aim to deliver your self-care and wellness products safely and conveniently.

1. Order Processing

Orders are generally processed within 1–3 business days after confirmation. Processing may take longer during holidays, sales, or unforeseen circumstances.

2. Shipping Time

Estimated delivery typically takes 3–7 business days after dispatch, depending on your location and courier service. Remote areas may require additional time.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

4. Order Tracking

Once your order is shipped, tracking details may be shared through SMS, WhatsApp, or email, allowing you to track your shipment.

5. Delays in Delivery

Delivery timelines are estimates and may be affected by weather conditions, courier delays, public holidays, or other circumstances beyond our control.

6. Incorrect Address

Customers are responsible for providing accurate shipping details when placing an order. Intimetica will not be responsible for delays or failed deliveries caused by incorrect or incomplete addresses. Additional shipping charges may apply for reshipment, where applicable.

7. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order details and supporting photographs or an unboxing video.